Warranty & Consumer Guarantees Policy

Explains warranty claims, assessment, exclusions, evidence, remedies and the continuing operation of Australian Consumer Law.

What this standard covers

• Consumer guarantees may apply regardless of any written warranty period.
• Notify us promptly with proof of purchase, symptoms, relevant records and a reasonable opportunity to assess.
• Misuse, unauthorised modification or unrelated third-party damage may affect a voluntary warranty only to the extent relevant to the failure.
• Reasonable approved return or assessment costs are handled consistently with consumer law.
• A customer will not be directed only to a manufacturer where Culture Automotive is responsible as supplier.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03