Vehicle Storage & Uncollected Goods Policy

Sets collection readiness, notice, reasonable storage fees, access, abandoned property escalation and evidence requirements.

What this standard covers

• We notify the customer when a vehicle or goods are ready for collection and provide reasonable access arrangements.
• Any storage fee and commencement point must be disclosed before it is incurred where practicable.
• The customer should advise promptly if collection is delayed and keep contact details current.
• Uncollected goods are documented and handled only under applicable law and notice requirements.
• Nothing authorises disposal, lien or retention beyond rights available under law or contract.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03