Utility Pack Booking Service Policy

Defines pack inclusions, eligibility, booking confirmation, deposits, variations, scheduling and cancellation handling.

What this standard covers

• The product page and written confirmation define the included service scope.
• A requested date is not confirmed until Culture Automotive issues confirmation.
• Deposits are applied to the confirmed booking and handled consistently with disclosed cancellation terms and consumer law.
• Additional work requires approval before it is added to the scope.
• Delays, substitutions or material changes are communicated promptly with available options.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03