Refunds, Returns & Consumer Remedies Policy

Explains major and minor failures, change-of-mind requests, assessment, return costs, service cancellation and refund method.

What this standard covers

• Consumer guarantees apply independently of any manufacturer or voluntary warranty.
• For a major product failure, eligible consumers may choose a refund or replacement; service remedies depend on the failure and work properly supplied.
• For a minor failure, the business generally has the opportunity to provide a remedy within a reasonable time.
• Change-of-mind requests are handled under any offer disclosed at purchase and are separate from statutory rights.
• Approved refunds are made using the original method unless otherwise agreed.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03