Product Safety & Recall Response Policy

Defines safety reporting, stop-use guidance, traceability, supplier escalation, customer notification and remedies.

What this standard covers

• Stop using a product or vehicle immediately if continued use may be unsafe.
• Report the product, order reference, symptoms, incident details and available photographs.
• We preserve traceability and coordinate with suppliers and regulators where required.
• Affected customers receive clear risk, identification and remedy instructions.
• Recall action operates alongside Australian Consumer Law remedies.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03