Priority Pass Booking Policy

Defines what Priority Pass includes, what it does not guarantee, payment treatment, rescheduling and customer responsibilities.

What this standard covers

• Priority Pass provides priority handling described at purchase but does not guarantee a specific completion date unless confirmed in writing.
• Timing remains subject to parts, third-party, inspection, safety and workshop capacity constraints.
• Any deposit, cancellation or rescheduling condition is shown before purchase.
• Material service changes are communicated and consent is obtained where required.
• Consumer guarantees continue to apply.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03