Payment, Overdue Accounts & Recovery Policy

Sets out reminders, disputed invoices, hardship contact, recovery costs and lawful debt-collection escalation without overstating credit-reporting powers.

What this standard covers

• Invoices are payable by the due date stated on the invoice or accepted booking terms.
• Contact us promptly if an amount is disputed or financial hardship affects payment.
• We may issue reminders, pause unperformed work or require an agreed payment arrangement where lawful and proportionate.
• External recovery may occur only after notice and in accordance with applicable debt-collection rules.
• Culture Automotive will not claim to place a consumer credit default unless legally entitled and all statutory conditions are met.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03