Data Retention & Deletion Standard

Explains retention factors, secure disposal, backups, legal holds and customer requests.

What this standard covers

• Retention depends on transaction, warranty, service history, safety, tax, dispute, fraud and legal requirements.
• Information is deleted, de-identified or access-restricted when no longer reasonably required.
• Backups follow controlled expiry and are not used as active customer records.
• Legal holds or unresolved claims may pause deletion for relevant information.
• Customers may request deletion; we explain any lawful reason records must be retained.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03