Cybersecurity & Account Safety Standard

Describes access control, payment security, monitoring, incident response, customer responsibilities and breach communications.

What this standard covers

• Access is limited according to role and reviewed when responsibilities change.
• Sensitive payment processing is handled through approved providers and is not requested through ordinary messaging.
• Security logging, backups, updates and vendor controls are applied proportionately to risk.
• Suspected incidents are investigated, contained and assessed for notification obligations.
• Customers should use unique credentials and report suspicious account or payment activity promptly.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03