Cancellation, Rescheduling & No-Show Policy

Explains customer and business cancellations, deposits, reasonable cost recovery, exceptional circumstances and rebooking.

What this standard covers

• Service-specific cancellation terms are shown before booking.
• Fees must reflect disclosed and reasonably incurred loss or reserved capacity, not operate as a penalty.
• We consider documented exceptional circumstances and reasonable rebooking options.
• If Culture Automotive materially changes or cannot supply a service, available remedies are explained promptly.
• Consumer guarantees and unfair contract term protections continue to apply.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03