Booking Services Policy

Applies across consultations, inspections, workshops, hires and experiences unless a service-specific policy states additional terms.

What this standard covers

• A booking is confirmed only when required information, acceptance and payment conditions are satisfied.
• Pricing and inclusions are shown or confirmed before acceptance.
• Customers must provide accurate details and notify changes that affect safety, eligibility or delivery.
• Cancellation, rescheduling and no-show consequences must reflect disclosed reasonable costs, not penalties.
• Service-specific and statutory rights prevail where they provide greater protection.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03