Australian Credit & Finance Referral Policy

Distinguishes automotive sales and services from regulated credit activity and explains referral, consent, disclosure and complaint pathways.

What this standard covers

• Finance availability, approval, rates and conditions are determined by the relevant licensed credit provider or authorised representative.
• A referral is not an approval or guarantee of suitability.
• Customers should receive the identity, role and required disclosures of the regulated finance provider before proceeding.
• Information is shared for finance assessment only with authority or another lawful basis.
• Credit questions and complaints should be directed first to the named finance provider using its disclosure documents.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03