Australian Consumer Law Warranty Card

Customer-facing reference identifying the purchase, voluntary warranty information, consumer guarantees and claim contact process.

What this standard covers

• Keep this card with the invoice, scope and handover documents.
• Consumer guarantees cannot be excluded by a store or voluntary warranty policy.
• Contact Culture Automotive first with the reference, issue and supporting information.
• Urgent safety concerns should be reported immediately and the product or vehicle should not be used if unsafe.
• External complaint options remain available if the issue cannot be resolved.

Your rights and responsibilities

Please provide accurate information, review the confirmed scope and contact us promptly if circumstances change or a concern arises. Culture Automotive will communicate material changes and seek authorisation where required.

Nothing in this document excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded. Where this policy conflicts with mandatory law, the law prevails.

Questions, complaints and records

Contact support@culture-automotive.com with the relevant booking, order, invoice or vehicle reference. We may request reasonable information needed to investigate and will explain the outcome and available escalation path.

Version: 2.0 · Effective: 2026-09-03 · Next review: 2027-03-03